3 to 5 business days

It normally takes 3-5 business days to receive your order. We typically despatch within 24 hours, and will do our best to deliver it promptly for you. You can track your order using this help service.

Yes

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Love it, or return it.

30-Days: We offer a 30-day trial for all our products, which means you have 30 days to try it out, live with it, and love it. 

Returns: If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a full refund.

Non-Returnable Items: Certain items cannot be returned, including personalised items, perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items.

Please check our full policy here.

Maybe, if you're quick!

Once your payment is confirmed, orders are quickly sent to our warehouse, making changes or cancellations challenging. However, we understand the need may arise, so please reach out, and we'll do everything we can to assist.

We try to help

We strive for your complete satisfaction with our products, but if you find yourself needing to return an item, we're here to help. For detailed guidance, please consult our returns policy, and contact us directly for step-by-step assistance through the return process.

First, let's check your seals

One of our main priorities at Ion8 is ensuring your bottle is 100% leakproof no matter the adventure or challenge.

To ensure maximum safety, in addition to our triple locking security we also have three seals incorporated into our ION8 OneTouch 2.0 lid.

With all three seals in place this stops your ION8 from leaking from the drinking spout, air vent and sides of the lid when closed.

Each of the seals are made from transparent hypoallergenic food grade silicon meaning they are heat resistant, durable, and can be used for a number of years.

Each seal can also be removed and cleaned separately from the main lid and bottle body.

If any of these parts are damaged or missing your bottle may leak, so we advise to always check your seals before setting off.

Buy replacement seals

Should you notice any seals missing or damaged, we have replacement seals available for purchase here.

How to use your ION8

One handed

All OneTouch ION8 bottle have a flip-top lid that opens one-handed with one simple click.

Smooth Liquid Flow

Included in each of the bottles is an air vent which allows for smooth and spill free liquid flow for rapid hydration.

Drink in Comfort

The side positioned spout means you can drink in comfort with no extreme tilt or neck strain.

Clear Line of Sight

Our new Ion8 OneTouch 2.0 full flip lid folds back a full 240° for a safe and clear line of sight meaning you can drink and still see ahead.

Small Tilt

You can enjoy smooth liquid flow from your Ion8 bottle right to the end with a small degree of tilt.

Never Over Tilt

Over tilting can cause water to escape through the air vent and will cause spillage and reduce smooth liquid flow.

Leakproof

When not in use ION8 bottles are 100% leakproof with triple lock security for peace of mind on-the-go.

These tips should help you adjust your drinking method for a spill-free experience.

Don't worry, it's totally safe - but you should remove it

The sachet is full of charcoal, non-toxic and safe. It is intended to maintain freshness and cleanliness during storage and transit. While it should be removed before use, if you accidentally had a drink with it in there, it poses no health risks at all.

Absolutely!

We provide a personalisation service where you can add a unique touch with text engraving, be it a quote, a message, or a name. Feel free to explore our personalised bottle selection to make yours truly special.

From our shop, Amazon or selected retailers

Replacement seals for all ION8 bottles are readily available. You can purchase them directly from our website or through Amazon in various countries, ensuring your bottle remains in perfect condition.

Buy them direct from here or locally from Amazon

Amazon Links

United Kingdom

Germany

France

Spain

Italy

Netherlands

Belgium

Poland

Sweden

United States

Only insulated steel protects temperatures

Our thermal range of vacuum insulated double wall stainless steel products can provide heat or cold temperature protection. Our thermal bottles and mugs can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks.

To drink directly from a cup when drinks are hot, we recommend our travel mug.

Recyclon bottles and single wall Stainless Steel bottles do not have thermal properties to protect temperatures for extended periods. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle.

Yes, indeed!

We offer customisation options for your bottles, including engraving or printing your logo, along with a custom design service. Dive into the details and see how you can enhance your brand with our custom bottles. You can email custom@ion8.co.uk or contact us using our form, and we can take your order by email.

Yes, very much so!

We proudly adhere to a 100% Carbon Neutral commitment, actively contributing to reducing avoidable waste and protecting our planet.

Recyclon is made from a recyclable plant based bio-plastic, Stainless Steel is endlessly recyclable over and over again. Our packaging is extremely minimal, and we even use solvent free powder paints.

Read More...

The best 18/8 (304) grade steel

Our bottles are crafted from durable, high-grade 18/8 (304) stainless steel, ensuring longevity and quality. Stainless Steel is endlessly recyclable and environmentally friendly.

Absolutely!

Our products are completely lead-free for your safety and peace of mind

Be nice to it, and it should last for years

There's no set time frame for replacing your bottle.

With proper care, it can last for many enjoyable years.

Yes, indeed!

Every ION8 bottle is recyclable, aligning with our eco-friendly mission and commitment to a sustainable future.

Use the contact form

Whether you have a product issue, suggestion, want to collaborate or want to be a reseller - whatever the reason - the best way is using our contact form.

We will ask basic questions to be able to connect you to the right person for a quicker resolution.

Thanks for the compliment!

To be a trade partner, agent, representative or reseller for ION8, the best way is to connect with our contact form first and then we will get in touch.

To see if we are suited, please fill in our contact form. We will ask a few questions in the form to help direct you to the right person, and look forward to connecting.

Thanks. We are actively looking for suitable media collaborations. Please initially fill in our contact form to make sure your message goes to the right person, and we will be in touch. We will ask basic questions about your followers or channels in the contact form to help the conversation flow and advance.

Thanks again, we look forward to partnering with you and your subscribers and followers.